Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
FAQ
What exactly does Kontaktum do?
We manage backend communication for wellness brands — including welcome calls, abandoned cart recovery, customer support, reactivation campaigns, and retargeting coordination. All multilingual, all under one roof.
Are you a call center?
No. We’re a backend operations partner. While voice is one of our core channels, we integrate across SMS, email, and retargeting systems — and focus on conversion, not just handling volume.
Who are your typical clients?
We work with EU-focused wellness and Nutra brands selling D2C — typically generating €500K to €50M+ annually. Most of our clients want higher LTV and better infrastructure behind their funnels.
What languages do you support?
We operate in 8 European languages, including German, French, Spanish, Italian, Dutch, English, Polish, and Romanian. All agents are native speakers.
Do you work white-labeled?
Yes. We operate 100% under your brand. Our agents are trained to speak your tone, policies, and offers — and end customers won’t know Kontaktum exists.
Can you only handle inbound support?
No — we specialize in both inbound and outbound. That includes welcome calls, cart saves, follow-ups, and reactivation sequences — not just support tickets.
How fast can you launch?
Most clients go live in 10–21 days, depending on scope and language coverage. We handle onboarding, scripting, training, and system setup.
Do you integrate with our existing systems?
Yes. We work with your CRM, helpdesk, SMS platform, or affiliate tech. If it’s part of your stack, we’ll plug in and make it work — no heavy lift on your side.
What’s your minimum commitment?
Most partnerships start at a 3-month commitment. This allows us to build, optimize, and start showing measurable results across your backend flows.
Do you upsell or just support?
We do both. Our agents are trained to increase AOV and LTV wherever possible — through cross-sells, retention offers, and timed reactivation campaigns.
Can you help reduce refund rates or chargebacks?
Yes. Our support and welcome call processes are designed to prevent refund triggers before they happen — especially with high-ticket Nutra offers.
Do you offer full transparency on results?
Absolutely. We provide detailed reporting on outreach, conversions, reactivations, and customer sentiment — all mapped to revenue impact.
What exactly does Kontaktum do?
We manage backend communication for wellness brands — including welcome calls, abandoned cart recovery, customer support, reactivation campaigns, and retargeting coordination. All multilingual, all under one roof.
Are you a call center?
No. We’re a backend operations partner. While voice is one of our core channels, we integrate across SMS, email, and retargeting systems — and focus on conversion, not just handling volume.
Who are your typical clients?
We work with EU-focused wellness and Nutra brands selling D2C — typically generating €500K to €50M+ annually. Most of our clients want higher LTV and better infrastructure behind their funnels.
What languages do you support?
We operate in 8 European languages, including German, French, Spanish, Italian, Dutch, English, Polish, and Romanian. All agents are native speakers.
Do you work white-labeled?
Yes. We operate 100% under your brand. Our agents are trained to speak your tone, policies, and offers — and end customers won’t know Kontaktum exists.
Can you only handle inbound support?
No — we specialize in both inbound and outbound. That includes welcome calls, cart saves, follow-ups, and reactivation sequences — not just support tickets.
How fast can you launch?
Most clients go live in 10–21 days, depending on scope and language coverage. We handle onboarding, scripting, training, and system setup.
Do you integrate with our existing systems?
Yes. We work with your CRM, helpdesk, SMS platform, or affiliate tech. If it’s part of your stack, we’ll plug in and make it work — no heavy lift on your side.
What’s your minimum commitment?
Most partnerships start at a 3-month commitment. This allows us to build, optimize, and start showing measurable results across your backend flows.
Do you upsell or just support?
We do both. Our agents are trained to increase AOV and LTV wherever possible — through cross-sells, retention offers, and timed reactivation campaigns.
Can you help reduce refund rates or chargebacks?
Yes. Our support and welcome call processes are designed to prevent refund triggers before they happen — especially with high-ticket Nutra offers.
Do you offer full transparency on results?
Absolutely. We provide detailed reporting on outreach, conversions, reactivations, and customer sentiment — all mapped to revenue impact.
What exactly does Kontaktum do?
We manage backend communication for wellness brands — including welcome calls, abandoned cart recovery, customer support, reactivation campaigns, and retargeting coordination. All multilingual, all under one roof.
Are you a call center?
No. We’re a backend operations partner. While voice is one of our core channels, we integrate across SMS, email, and retargeting systems — and focus on conversion, not just handling volume.
Who are your typical clients?
We work with EU-focused wellness and Nutra brands selling D2C — typically generating €500K to €50M+ annually. Most of our clients want higher LTV and better infrastructure behind their funnels.
What languages do you support?
We operate in 8 European languages, including German, French, Spanish, Italian, Dutch, English, Polish, and Romanian. All agents are native speakers.
Do you work white-labeled?
Yes. We operate 100% under your brand. Our agents are trained to speak your tone, policies, and offers — and end customers won’t know Kontaktum exists.
Can you only handle inbound support?
No — we specialize in both inbound and outbound. That includes welcome calls, cart saves, follow-ups, and reactivation sequences — not just support tickets.
How fast can you launch?
Most clients go live in 10–21 days, depending on scope and language coverage. We handle onboarding, scripting, training, and system setup.
Do you integrate with our existing systems?
Yes. We work with your CRM, helpdesk, SMS platform, or affiliate tech. If it’s part of your stack, we’ll plug in and make it work — no heavy lift on your side.
What’s your minimum commitment?
Most partnerships start at a 3-month commitment. This allows us to build, optimize, and start showing measurable results across your backend flows.
Do you upsell or just support?
We do both. Our agents are trained to increase AOV and LTV wherever possible — through cross-sells, retention offers, and timed reactivation campaigns.
Can you help reduce refund rates or chargebacks?
Yes. Our support and welcome call processes are designed to prevent refund triggers before they happen — especially with high-ticket Nutra offers.
Do you offer full transparency on results?
Absolutely. We provide detailed reporting on outreach, conversions, reactivations, and customer sentiment — all mapped to revenue impact.