We build backend communication systems that quietly boost your LTV.

Our multi-disciplinary team are ready for the challenge

A person writing in a notebook at a sunlit table with a glass of water.

Our Approach

We plug into your funnel and drive revenue across calls, retargeting, and support — without disrupting your front end.

+30%

Average revenue lift from reactivated customers after onboarding Kontaktum.

Two people working at desks with large monitors in a bright office with tall windows.

How we work

We combine deep research, strategy and craft to achieve outstanding results.

How we work

We combine deep research, strategy and craft to achieve outstanding results.

How we work

We combine deep research, strategy and craft to achieve outstanding results.

Discovery

1–2 Weeks

Audit & Mapping

We review your backend flows — welcome call setup, support touchpoints, cart drop-off, inactive leads. Then we map out where revenue is being lost.

Discovery

1–2 Weeks

Audit & Mapping

We review your backend flows — welcome call setup, support touchpoints, cart drop-off, inactive leads. Then we map out where revenue is being lost.

Discovery

1–2 Weeks

Audit & Mapping

We review your backend flows — welcome call setup, support touchpoints, cart drop-off, inactive leads. Then we map out where revenue is being lost.

Strategy

2–3 Weeks

Flow Design & Scripting

We define your customer touchpoints — what’s said, when it’s triggered, and which channels activate it (calls, SMS, email, digital retargeting). Then we script everything to match tone, timing, and compliance.

Strategy

2–3 Weeks

Flow Design & Scripting

Strategy

2–3 Weeks

Flow Design & Scripting

Creation

2–4 Weeks

Deployment & Testing

We onboard agents, integrate systems, and soft-launch the backend communication engine. You get reports. We get feedback. And revenue starts to move.

Creation

2–4 Weeks

Deployment & Testing

We onboard agents, integrate systems, and soft-launch the backend communication engine. You get reports. We get feedback. And revenue starts to move.

Creation

2–4 Weeks

Deployment & Testing

We onboard agents, integrate systems, and soft-launch the backend communication engine. You get reports. We get feedback. And revenue starts to move.

Evolution

Ongoing

Iteration & Scale

We track LTV, reactivation rates, and CSAT in real-time — optimizing the system weekly. Scale what works. Kill what doesn’t. Stay lean, sharp, and profitable.

Evolution

Ongoing

Iteration & Scale

We track LTV, reactivation rates, and CSAT in real-time — optimizing the system weekly. Scale what works. Kill what doesn’t. Stay lean, sharp, and profitable.

Evolution

Ongoing

Iteration & Scale

We track LTV, reactivation rates, and CSAT in real-time — optimizing the system weekly. Scale what works. Kill what doesn’t. Stay lean, sharp, and profitable.

Our People

We are a multilingual operations team built for backend performance.

Our team includes experts in outbound sales, customer retention, reactivation, and multilingual support — each focused on driving long-term revenue for wellness brands across Europe.

From our hubs in Berlin, Paris, Milan, and Barcelona, we’ve built a culture rooted in execution and precision. Every role — from agents to strategists to analysts — is focused on making backend communication smarter, faster, and more profitable. What sets us apart isn’t just who we hire — it’s how we operate: lean, multilingual, and built to scale quietly.